|
Acknowledgements |
xiii |
|
Notes on contributors |
xiv |
|
Introducing critical best practice in social work |
1 |
|
The distinctive contribution of critical best practice perspectives |
3 |
|
Outline of the best practice covered in the book |
5 |
|
References |
10 |
|
Part I Critical Best Practice: Critical Perspectives |
|
|
1 The theory and practice of critical best practice in social work |
15 |
|
In search of 'best practice' |
16 |
|
In search of the 'critical' |
18 |
|
A critical best practice perspective in action |
24 |
|
The actual social work involved in (best) practice |
26 |
|
The creative use of statutory powers and their contradictory effects |
27 |
|
Empathy, skill and critical judgement in practice |
29 |
|
Culturally sensitive authoritative practice |
31 |
|
Concluding remarks |
33 |
|
References |
34 |
|
2 Beyond anti-oppressive practice in social work: best practice and the ethical use of power in adult care |
38 |
|
Introduction |
38 |
|
Anti-oppressive practice |
39 |
|
Colin and Mary |
41 |
|
Sandra |
44 |
|
Simon |
48 |
|
Conclusion |
51 |
|
References |
53 |
|
3 Situating person and place: best practice in dementia care |
55 |
|
Critical practice |
55 |
|
Critical best practice |
56 |
|
Amelia |
57 |
|
Engaging and assessing |
57 |
|
Responding to dementia |
59 |
|
Critical practice and dementia care |
60 |
|
Questioning the taken for granted |
60 |
|
Anti-oppressive practice and beyond |
61 |
|
Bureaucracy, managerialism and creativity |
62 |
|
Balancing the needs of service users and carers |
63 |
|
Working with risk and change |
65 |
|
Conclusion |
67 |
|
References |
68 |
|
4 Emotional engagement in social work: best practice and relationships in mental health work |
71 |
|
Introduction |
71 |
|
The challenge of emotional engagement: Being and doing |
72 |
|
Emotional engagement: Some theoretical influences |
74 |
|
Crisis: My first meeting with Jane |
75 |
|
Emotional containment |
76 |
|
Emotional labour and the needs of the worker |
79 |
|
An ongoing relationship: Hospital admission |
80 |
|
An ongoing relationship: Care management |
82 |
|
Being emotionally held: Consistency and reliability |
84 |
|
The present day |
85 |
|
References |
87 |
|
5 Constructive engagement: best practice in social work interviewing - keeping the child in mind |
88 |
|
Introduction |
88 |
|
Constructing social work through relationships and language: We are what we speak |
89 |
|
The interview and the analysis |
93 |
|
Case background |
94 |
|
Conclusion |
104 |
|
References |
105 |
|
Part II Critical Best Practice: Interventions and Interactions |
|
|
6 Best practice in social work interviewing: processes of negotiation and assessment |
109 |
|
Introduction |
109 |
|
The rise of assessment in social work |
110 |
|
The interview and the analysis |
114 |
|
References |
123 |
|
7 Best practice in child protection: intervening into and healing child abuse |
125 |
|
Accessing and researching best practice |
125 |
|
Best practice examples from the focus group members |
127 |
|
Applying a Critical Best Practice perspective to Miranda's practice |
130 |
|
Legislative framework |
131 |
|
Family background |
131 |
|
Recent events in the family |
132 |
|
Some principles of Miranda's best practice |
136 |
|
The work done to promote family safety |
138 |
|
Practical wisdom and skill in best practice |
140 |
|
Moving from high risk to reduced risk |
141 |
|
Ending the work - closure |
142 |
|
Conclusion |
143 |
|
References |
144 |
|
8 Best practice in family support and child protection: promoting child safety and democratic families |
146 |
|
Theoretical approach and the source of best practice |
146 |
|
The referral and responses to it |
149 |
|
The process of engagement |
150 |
|
Improving parenting skills and the practice of intimacy |
153 |
|
Direct work with the child |
154 |
|
Working with trauma, anger and other emotions |
154 |
|
Helping an abusive mother |
157 |
|
Achieving mastery: Promoting child safety, democratic family relationships and healing |
158 |
|
References |
161 |
|
9 Best practice in child advocacy: Matty's story |
164 |
|
Developing advocacy for children and young people |
165 |
|
Independent advocacy and critical practice |
167 |
|
Matty |
168 |
|
Advocacy practice |
175 |
|
Key issues in the provision of advocacy |
177 |
|
References |
179 |
|
10 Best practice in adult protection: safety, choice and inclusion |
181 |
|
Mr and Mrs Brown |
182 |
|
The Referral |
182 |
|
Mrs Brown |
190 |
|
Mr Brown |
192 |
|
The protection planning meetings |
194 |
|
Conclusion |
196 |
|
References |
196 |
|
11 Best practice with people with learning difficulties: being seen and heard |
198 |
|
Introduction |
198 |
|
Why involve service users in social care training? |
200 |
|
Producing the video |
201 |
|
Service users' voices |
204 |
|
Independence, choice and agency |
205 |
|
Legacies of the past |
206 |
|
Behaviour of care staff |
207 |
|
The proof of the pudding: responses to the video |
208 |
|
References |
211 |
|
12 Best practice in emergency mental health social work: on using good judgement |
213 |
|
The context and sources of social worker's power |
214 |
|
The complexities of gathering and interpreting information |
215 |
|
The assessment |
218 |
|
The professionals' decision |
223 |
|
Safe journey |
225 |
|
Inter-professional work and skill recognition |
226 |
|
User perspectives, prevention and community support |
227 |
|
Conclusion |
229 |
|
References |
230 |
|
Part III Critical Best Practice: Practice Settings and Cultures |
|
|
13 Partnership working as best practice: working across boundaries in health and social care |
235 |
|
Introduction |
235 |
|
Partnership working |
236 |
|
Working across boundaries |
237 |
|
Partnership across boundaries with service users and their carers |
237 |
|
Partnership across boundaries with professionals |
238 |
|
The practice context: 'Intermediate Care' |
240 |
|
Mr Green |
241 |
|
Meeting Mr Green |
242 |
|
The planning meeting |
242 |
|
Crossing boundaries and building partnerships |
244 |
|
References |
249 |
|
14 Promoting best practice through supervision, support and communities of practice |
251 |
|
Introduction |
251 |
|
The context of supervision and support |
252 |
|
Formal supervision |
253 |
|
Some reflections on formal supervision |
255 |
|
Power |
256 |
|
Game playing and 'mirroring' |
257 |
|
Informal support and team meetings |
259 |
|
Groups, peer learning and communities of practice |
262 |
|
Conclusion |
265 |
|
References |
265 |
|
15 Best practice as skilled organisational work |
267 |
|
Introduction |
267 |
|
The necessity of an organisational perspective |
268 |
|
Managerialism, professionalism and bureaucracy |
270 |
|
Operating at the edge |
275 |
|
The emotional life of organisations |
278 |
|
Organisational skills and understanding |
282 |
|
References |
284 |
|
Concluding reflections on the nature and future of critical best practice |
286 |
|
The orientation of critical best practice perspectives |
286 |
|
Towards a new ethics of critical social work practice |
290 |
|
References |
291 |
|
Index |
293 |