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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
    Heppell, Michael.
Publisher: Pearson/Prentice Hall Business,
Pub date: c 2006.
Pages: ix, 128 p. :
ISBN: 0273707922
Copy info: 1 copy available in CIRC1.
1 copy total in all locations. 
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Call number Copies Material Location
HF5415.5 .H424 2006 1 Book Main Library - Circulating Collection - 1st Fl.
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ISBN: 0273707922 (pbk.)
ISBN: 9780273707929 (pbk.)
LC call number: HF5415.5 .H424 2006
Personal author: Heppell, Michael.
Title: Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
Publication info: Harlow, England ; New York : Pearson/Prentice Hall Business, c 2006.
Physical description: ix, 128 p. : ill. ; 24 cm.
Series: (Books that make you better)
Subject: Customer services--Management.
Subject: Consumer satisfaction.
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