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Dealing with difficult customers [videorecording]
Cambridge Educational (Firm)
| Publisher: |
Cambridge Educational, |
| Pub date: |
2005. |
| Pages: |
1 videodisc (DVD) (26 min.) : |
| ISBN: |
1421328933 |
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Copy info: |
1 copy available in
CIRCMEDIA.
1 copy total in all locations.
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HF5415.5 .D41 2005
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1
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Instructional Collection DVD
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Main Library - Non-Print Media Collection - 1st Fl.
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ISBN:
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1421328933
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ISBN:
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9781421328935
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Title:
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Dealing with difficult customers [videorecording].
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Publication info:
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Lawrenceville, NJ : Cambridge Educational, 2005.
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Physical description:
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1 videodisc (DVD) (26 min.) : sd., col. ; 4 3/4 in.
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Abstract:
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This video's step-by-step dramatizations and coaching clearly show the do's and don'ts of addressing irate patrons, focusing on body language, active listening, and exceeding expectations of good service. Also establishes safety boundaries.
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Subject:
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Customer services.
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Corporate author:
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Cambridge Educational (Firm)
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