Technical knowledge alone just isn't enough to bring the toughest projects in successfully. You need good people skills. Emotional Intelligence for Project Managers introduces you to the basic concepts of emotional intelligence and shows how you can apply them to your project goals. You'll learn to use interpersonal skills to get more out of your people and achieve greater results with less effort. Distributed by Syndetic Solutions, Inc.

Anthony Mersino, PMP, teaches courses for ESI International and Northwestern University Distributed by Syndetic Solutions, Inc.

Acknowledgments	vii
Part 1 An Introduction to Emotional Intelligence	1
1 My Growth in Emotional Intelligence	3
A Dangerous Situation	3
Emotional Mastery for Project Managers	5
Project Management Is Competitive	6
What Is Emotional Intelligence?	8
Measuring Your Emotional Intelligence	9
The Good News About Emotional Intelligence	11
Applying Emotional Intelligence to Project Management	12
Emotional Intelligence Is Vital to Project Managers	16
2 A Brief Primer on Emotional Intelligence	19
The Popularity of Emotional Intelligence	19
Some Useful Definitions	20
How to Improve Your Understanding of Emotional Intelligence Concepts	28
Learning About Emotional Intelligence Is Only the First Step	29
Part 2 Project Management Begins with Self-Management	31
3 Self-Awareness	33
Introduction to Self-Awareness	33
Emotional Self-Awareness	35
Accurate Self-Assessment	44
Self-Confidence	45
Techniques to Improve Your Self-Awareness	46
4 Self-Management	52
The Emotional Intelligence Model for Project Management	53
Self-Control	55
Techniques to Improve Our Self-Management	75
Additional Techniques for Self-Control and Self-Management	77
Part 3 Building Project Stakeholder Relationships	81
5 Social Awareness	83
An Introduction to Social Awareness	83
Empathy	86
Seeing Others Clearly	92
Organizational Awareness	97
Emotional Boundaries	102
Techniques for Improving Our Social Awareness	106
6 Relationship Management	111
An Introduction to Relationship Management	111
Stakeholder Relationships	116
Developing Others	130
Telling the Truth	136
Additional Principles of Relationship Building	143
Techniques for Managing Relationships on Projects	149
Part 4 Using EQ to Lead Project Teams	155
7 Project Team Leadership	157
Introduction to Project Team Leadership	157
Communications	159
Conflict Management	167
Inspirational Leadership	174
Additional Considerations for Team Leaders	176
Techniques for Improving Project Team Leadership	185
8 Creating a Positive Team Environment	188
What Makes a Great Project Team	188
How PMs Set the Tone and Direction for the Project	191
The Team Within the Team	199
Techniques for Creating a Positive Team Environment	200
9 Leveraging Emotional Intelligence on Large and Complex Projects	205
Are You Ready to Lead Large and Complex Projects?	205
Characteristics of Large and Complex Projects	206
Concerns for Large-Scale Project Managers	207
Applying Different Leadership Styles	209
Applying Emotional Intelligence to Virtual Project Teams	218
Emotional Intelligence Techniques for Large and Complex Projects	222
Epilogue	225
Appendixes	227
A Emotional Tally Sheet	229
B Emotional Intelligence Assessment Checklist	232
C Stakeholder Management Tool	234
D Responsibility Assignment Matrix (RAM)	237
E Emotional Intelligence Movies and Scenes	238
F Magazines and Journals on Emotional Intelligence	240
G Books on Emotional Intelligence	242
H Training Sources for Emotional Intelligence	243
I Emotional Intelligence Web Sites	245
J Emotional Intelligence Assessment Instruments	246
K Results of the 2005 Survey of Emotional Intelligence in PMs	249
Index	257

Distributed by Syndetic Solutions, Inc.