Completely updated and expanded, the most trusted resource on team building is back! Packed with fast and ready-to-use tools and techniques, The Team-Building Tool Kit gives you all the information and strategies you need to get the most from your teams. Featuring new sections on team accountability, decision making, and problem solving, the book provides easy-to-understand guidance on how to: have effective team meetings, improve accountability for results and team member behavior, assess team performance, resolve team conflicts, recognize the pitfalls that affect decision making, train for high performance, design a plan for implementation, and much more! Distributed by Syndetic Solutions, Inc.

Deborah Mackin is President of New Directions Consulting in North Bennington, Vermont Distributed by Syndetic Solutions, Inc.

Acknowledgments	ix
Introduction	xi
1 Getting Started	1
Leadership Commitment	3
Types of Teams	5
The Basics of Team Functioning	8
Assigning Team Roles	21
Key Components in High-Performance Teams	36
Causes of Team Failure	38
Teams in a Unionized Facility	39
Closing Out a Team	40
2 Let's Meet: Team Meetings	43
Typical Meeting Problems	44
Setting the Agenda	47
Meeting Roles	48
Structuring the Team Meeting	55
Facilitating Team Meetings	60
Handling Specific Team Meeting Issues	64
3 Team Behavior	73
Team Rules of Behavior	74
Team Member Behavior	79
Facilitator Behavior	83
Managing Team Conflict	86
Learning to Give and Receive Feedback	88
Conflict Resolution Protocol	90
In-House Team Conflict Mediators	93
Disciplinary Action	95
Common Issues in Group Behavior	96
Problems Experienced by Teams and Coaches	100
4 Team Accountability and Decision Making	103
Accountability: An "I" Experience	105
Team Decision Making	111
The Decision-Making Process	111
Consensus Decision Making	115
Consensus Guidelines	118
Best Team Decision-Making Behaviors	121
What Impairs Team Decision Making?	122
5 Team Problem-Solving Process and Tools	125
A Simple Problem-Solving Approach	127
Team Skills Required for Problem Solving	130
Gathering Ideas to Find the Problem	131
Prioritizing Ideas	134
Analyzing Ideas	135
Collecting Data	141
Developing Solution Alternatives	144
Planning Tools	146
Tips for Problem Solving	150
6 Team Scoreboards and Performance Assessments	151
Team Measurement Systems	152
Sharing Measurement Feedback	154
Management's Role in the Feedback Process	157
Team Assessments	158
Early Assessments for the Team	163
Formal Team Assessments	166
Individual Team Member Assessments	171
Self-Directed Work Team Evaluation Process	172
Handling Problem Evaluation Situations	175
Removing a Member from the Team	176
7 The Teaming Road Map	179
Building Dissatisfaction with the Status Quo	180
Creating a Compelling Vision	180
Creating a Design Team	181
Organizational Development/Effectiveness Manager	195
Virtual Teams	197
Individual Team Road Map	198
Notes	211
Index	215

Distributed by Syndetic Solutions, Inc.